FAQs

How long does it take to receive an order?

Your order is shipped in 1 to 2 days. Our average delivery times are 2 to 4 working days in France.

Where do we deliver and what are the delivery costs?

We deliver all over the world. Delivery costs are offered from 60 euros of purchase for any order.

What if no one is home?

Don't worry, our items will be left in your PO Box if they are small enough. Otherwise, your package will be left at your post office where you can collect it.

I made a mistake, what should I do?

Don't worry, if your order hasn't shipped yet, contact us immediately and we'll be happy to update your information. Otherwise and in accordance with our general conditions of sale, once an order has been sent from our warehouse, no more changes can be made.

What are the payment methods?

Currently, you can pay by credit card or via Paypal on our site. We do not accept bank cheques, transfers or payments upon receipt.

How to make a return ?

You have 14 days after receipt of the item to return it to us. It is important to include the return form in the package. After receipt, if the item is received in the original condition, a refund will be issued to you within a few days.

Steps to follow :

  1. Download the form
  2. Complete the form carefully: indicate your surname, first name, and order number
  3. Slip the form into the package
  4. Do you provide a label directly in the post office (returns are the responsibility of the buyer)
  5. Drop off your package and follow its delivery

Still questions?

If you still have any questions, you can contact us by e-mail at contact@beyoubymaeva.com. Your Satisfaction is 100% Guaranteed!